Last updated: 16 August 2026

This Refund & Cancellation Policy applies to all Services provided by JS Corporate Solutions, including company formation (mainland, free zone, offshore), corporate tax registration and filing, VAT services, accounting and bookkeeping, audit and assurance, visa and Emirates ID processing, corporate banking facilitation, and PRO and attestation services. It should be read together with our Terms & Conditions.

1. General Principle

Because our Services involve professional work, coordination with government authorities, free zones, and banks, and often the immediate submission of applications and payment of third-party fees, refunds are handled differently depending on the stage the engagement has reached.

2. Government and Third-Party Fees

2.1 Government fees, licence fees, notarisation, translation, courier, visa, medical, Emirates ID, and other third-party disbursements paid to or on behalf of government authorities, free zones, or banks are non-refundable once submitted, as these amounts are paid directly to the relevant authority or institution and are outside our control.

2.2 Where a government authority or bank itself offers a refund of its own fee (for example, in case of a rejected application), we will pass on any amount actually refunded to us, less any administrative processing already completed.

3. Our Professional Service Fees

3.1 Before work commences: If you cancel before we begin any work on your engagement (i.e., before any document preparation, submission, or filing has started), you are entitled to a refund of professional service fees paid, less any transaction or bank charges incurred, within a reasonable time and generally not exceeding 14 business days.

3.2 After work has commenced but before completion: If you cancel after we have begun work (e.g., document drafting, application preparation, liaison with a free zone or bank), you will be charged for the proportion of work completed and any costs already incurred on your behalf. The remaining balance, if any, will be refunded within 14 business days.

3.3 After completion of the Service: Once a Service has been fully delivered (e.g., trade licence issued, tax registration completed, visa stamped, audit report delivered, bank account opened), professional fees for that Service are non-refundable, as the work has been performed and delivered.

3.4 Recurring services (e.g., monthly/quarterly bookkeeping, ongoing PRO retainer): Fees already paid for a service period in which work has commenced are non-refundable for that period. You may cancel future periods by providing written notice as set out in Section 7.

4. If You Are Not Onboarded

If, following payment, our client due diligence (KYC/AML) process means we are unable to onboard you, or we must discontinue an engagement as a result of that process, we will refund any government or third-party fees that have not yet been submitted to the relevant authority. Our professional fees for due diligence review, document preparation, or other work already performed up to that point will not be refunded, as set out in our Terms & Conditions.

5. Unclaimed Refunds

Where a refund is approved but you do not provide valid payment details or claim the refund within six (6) months of the approval date, the refundable amount will be treated as forfeited, and we will have no further liability to you in respect of it.

6. Circumstances Where No Refund Applies

No refund will be issued where:

• The application, licence, or filing was rejected or delayed due to inaccurate, false, or incomplete information or documents provided by you;
• The bank declined to open an account, or a government authority declined an application, based on its own KYC/AML or eligibility assessment, provided we performed our facilitation services diligently;
• You fail to respond to our requests for information or documents within a reasonable time, causing the engagement to lapse;
• The Service has already been fully delivered.

7. How to Request Cancellation or a Refund

To cancel an engagement or request a refund, please contact us in writing at info@jscorporatesolutions.com, stating your name, engagement/invoice reference, and reason for the request. We will assess your request against this Policy and confirm the outcome, including any applicable deductions, within 5 business days.

8. Refund Method and Timeline

Approved refunds will be processed to the original payment method (or another method you specify, where the original method is unavailable) within 14 business days of approval, subject to any bank processing times outside our control.

9. Consumer Protection

This Policy is intended to operate consistently with the principles of UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations regarding fair dealing, transparency of pricing, and timely resolution of consumer complaints. If you believe you have not been treated fairly, you may also raise your concern with the Department of Economy and Tourism (Dubai) or the relevant Emirate’s consumer protection authority.

10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. This Policy applies to engagements entered into after the date of update; engagements already in progress will continue to be governed by the Policy in effect at the time payment was made, unless a change is required by law.

11. Contact Us

JS Corporate Solutions

Email: info@jscorporatesolutions.com

Phone / WhatsApp: +971 56 634 5939

Office: Dubai, United Arab Emirates